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When I realized it was missing, I reached out to NZXT's chat support on its website. Getting to a live chat representative took a few clicks to get past the customer service bot. But even with the bot slowing me down, I was able to get my missing I/O shield shipped overnight within a total of 20 minutes. The motherboard manual never did arrive.
What sets BLD Kit apart from just gathering PC components from Amazon or Newegg is what NZXT provides for its BLD Kit customers. In the box, there's an illustrated booklet with over 180 pages of instructions. This booklet is well written with full-color illustrations that can guide many first-time PC builders. NZXT presents building the desktop as a quest. You "discover" components in ruins as you go through the steps of the build. This makes the process much more enjoyable. But it's not without its faults. There are some over-simplifications and generalizations of instructions that can trip up new builders.
The illustrated booklet also has the challenge of needing to make sense with different models of components. For example, the printed labels on the motherboard's cooling pump header did not match the example names listed in the book. The labeling was different enough that I felt I needed help to be sure I would get it right the first time.
After giving my order information, the tech was able to pull up the specific components I had. The tech asked what I was having trouble with. Referencing which chapter I was in and step I was on, they were able to guide me, telling me the specific label I should look for on the motherboard in front of me. This detailed help is something that will make a huge difference for anyone who is worried about doing their first build alone. Knowing that help is a phone call away will give someone the confidence to take the leap and try to build their first desktop PC on their own.
The BLD Kit also has a set of instructional videos that work in tandem with the booklet. At the beginning of each chapter there is a QR code that links to a video for that specific step. There are also QR codes on each component that link to the relative videos.
At the time of writing, about half of the instructional videos were made available to me. They are well produced with closeups of small details that the illustrations might have missed. The videos are short and to the point. However, some videos use acronyms and language that only seasoned PC builders would know, so I expect first-time builders to watch these two or three times.
I spoke with NZXT about this and it said it's something it is looking to address in future revisions in videos and the booklet so people will have access to it. It remains to be seen how quickly NZXT will be able to implement this, but it's good that it's aware of the issue. The BLD Kit has already enabled NZXT's customers to build their own PC, and really they should also be shown a bit of the advanced software side of the building experience as well.
The NVMe drive comes with Windows 10 preloaded on it. NZXT says that BLD kits with Windows 11 will ship at a later date. I was able to check my PC and it is compatible with a Windows 11 upgrade. You'll have plenty of Windows 10 updates to do, however. The good thing is that the instructions do link to a blog post that explains how to download and install the latest GPU and motherboard drivers.
Building your own desktop is a satisfying experience, and the NZXT BLD Kit makes the process painless, for the most part. The price is a bit higher than buying parts separately by about $100. However, I found an almost identically specced prebuilt computer at a big box store that was way more expensive than the BLD Kit by a few hundred dollars. I expect prices to fluctuate as retailers struggle with supply chain issues. What this does mean is that NZXT's BLD Kits are competitively priced, even if you do have to build it yourself. What you're getting isn't just a working desktop, but also the confidence and ability to upgrade the machine. Adding more RAM or upgrading the GPU won't feel as daunting. 2ff7e9595c
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